Thank you for shopping with us. We aim to make the delivery process as clear and convenient as possible for every order of women’s headwear.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed during weekends or public holidays may require additional processing time.
Once your order has been shipped, you will receive shipping information when tracking details are available.
2. Delivery Time
Estimated delivery times may vary depending on the destination, shipping method, carrier, and other circumstances.
Typical delivery may take approximately 5–15 business days after the order has been dispatched.
Delivery estimates are not guaranteed and may be affected by customs procedures, weather, carrier delays, holidays, or other circumstances outside our control.
3. Shipping Address
Please make sure your shipping information is complete and accurate when placing an order.
We may not be responsible for delays, additional shipping costs, or failed delivery resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at infoline@rollbeacon.com.
4. Order Tracking
When tracking information is available, it may be provided by email or through your order information.
Tracking updates may take some time to appear after a package has been handed to the carrier.
5. Customs and Import Charges
For international orders, customs duties, taxes, or other import-related charges may apply depending on the destination country.
Any applicable charges imposed by local authorities are generally the responsibility of the customer unless otherwise stated at checkout.
6. Delayed or Missing Packages
If your order appears to be delayed or has not arrived within the expected delivery period, please contact us at infoline@rollbeacon.com.
We will review the available shipping information and assist you with the next steps.
7. Contact Us
For questions about shipping or delivery, please contact:
Email: infoline@rollbeacon.com