We want you to feel comfortable shopping for women’s headwear from our store. If you are not satisfied with your purchase, you may request a return or refund in accordance with the terms below.
1. Return Period
You may request a return within 30 days of receiving your order.
To start a return, please contact us at infoline@rollbeacon.com with your order number and a description of the reason for your return.
Please do not send an item back before receiving return instructions from our customer service team.
2. Return Conditions
To be eligible for a return, items should generally:
- Be unused and unworn
- Be in their original condition
- Be free from stains, odors, makeup, or other signs of use
- Include original packaging and accessories where applicable
- Be returned within the applicable return period
For hygiene and product-safety reasons, certain headwear items may not be eligible for return if they have been worn or used.
Items that are damaged after delivery due to improper use or care may also be excluded from return eligibility.
3. Damaged or Incorrect Items
Please inspect your order after delivery.
If you receive an incorrect, damaged, or defective item, contact us at infoline@rollbeacon.com as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging when applicable
We will review the information and provide appropriate instructions or a suitable resolution.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method.
The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.
5. Return Shipping Costs
Unless an item is incorrect, damaged, or defective due to an issue on our side, return shipping costs are generally the responsibility of the customer.
If the return is related to an incorrect or defective item, please contact us before returning the package so that we can provide the appropriate instructions.
6. Exchanges
We may not offer direct exchanges for every product or situation. If you need a different style, color, or size, please contact us at infoline@rollbeacon.com and our customer service team can advise you on the available options.
7. Non-Returnable Situations
A return may not be accepted when:
- The return request is submitted after the applicable return period
- The item has been worn or used
- The item has been altered or damaged after delivery
- The item is returned without the required information or authorization
- The item cannot be reasonably resold because of its condition
Certain products may also be excluded from returns where required by applicable law or due to hygiene considerations.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at infoline@rollbeacon.com.
We cannot guarantee cancellation once an order has entered processing or has already been shipped.
9. Contact Us
For questions about returns, refunds, or your order, please contact:
Email: infoline@rollbeacon.com
Please include your order number whenever possible so that we can assist you more efficiently.